And so it begins..................Monster transmission warranty fight.

[Madman337]

Last year I bought a trans (4L60E) from Monster transmission and put it in my 2006 Avalanche at just shy of 60K, the trans lost 3rd and 4th last night while the wife was driving it home so I went to get her and look at the truck.
I scanned it and did not find any pending or current codes and no visible damage, fluid is up and not burnt and no metal flakes on the stick.
I contacted them today and this is what I got back in the email.

Good Morning Mike
I am getting all of your paperwork together and I do not have the complete warranty on file
I have attached the file for you to look at. I need these on file to process a warranty claim.
Under the warranty you are responsible for shipping and we will send you a brand new transmission and converter. Through my freight company the rate would be $450 but you are free to use your own company.


$450.00! for shipping and then another $100.00 for fluid and another $30.00 for flush for the cooler????
This is almost $600.00 in costs for me to get my truck back up and running after paying out over 2k for a trans I had to install in a vehicle that hasnt even been used to tow anything yet and my wife drives to the grocery store with less than 9k since the instal.
I feel like this is wrong and they should step up and take care of it and I wrote them back to tell them that so I guess we will see and I will keep you all posted.

[firebird_1995]

I know a way to ship it cheap!
http://img.tapatalk.com/d/12/12/22/6upetevu.jpg

No seriously, that sucks and I doubt it would cost $450 to ship it. I think they are trying to recoup some of the cost. Do you have to pay for shipping both ways?

[94Blackbird]

That would be my thought is they are trying to get shipping both ways. I had a trans shipped one time, and it was only like 200 bucks, from las vegas to wilmington NC. Definitely doesn't sound right to me. A trans that went that bad that quickly, with that little amount of use, I would think you shouldn't have to pay anything to get the old one back and the new one out there.

[firebird_1995]

Unless the $450 is for shipping both ways. Which would be about right but I still don't think you should have to pay it.

[Madman337]

I know a way to ship it cheap!
http://img.tapatalk.com/d/12/12/22/6upetevu.jpg

No seriously, that sucks and I doubt it would cost $450 to ship it. I think they are trying to recoup some of the cost. Do you have to pay for shipping both ways?

Yes they say both ways.


That would be my thought is they are trying to get shipping both ways. I had a trans shipped one time, and it was only like 200 bucks, from las vegas to wilmington NC. Definitely doesn't sound right to me. A trans that went that bad that quickly, with that little amount of use, I would think you shouldn't have to pay anything to get the old one back and the new one out there.

I dont believe I should have to pay for anything but i am willing to work with them if they are reasonable.


Unless the $450 is for shipping both ways. Which would be about right but I still don't think you should have to pay it.

Yes I dont believe I should either because the stocker lasted almost 60k and I was towing almost 15k with it before it broke, this thing which is supposed to have all the goodies in it didnt last even 10k and it never towed anything.
2K+ for a not so monster trans that I install or 1850 for a GM reman that they would remove and replace all for free if it failed like this one did, I hope they take the opportunity to make this right and make me a happy customer.

[HAND HERPES]

Are they local? Maybe take a drive up there? Road trip? Visit family /sights / places or something out that way?

[Bersaglieri]

10,000 miles of grocery getting and it's blown, that's bull. However 70k and two transmissions is crazy, my pops has 150k on his factory 4l60e in a Z71, and it's still got factory fluids and everything. Towed horses for 30k as well.

Not sure if Monster is another one of these 'show up, take money, disappear' transmission companies, but I've seen alot of them over the years. Many times it's better to go local or semi local and when you have an issue you don't have to deal with shipping, especially for a stock application.

[popo8]

I was thinking the same thing...isnt 60k a short life for the orig trans also???? I hope it works out forbu man.....


Larry (Popo8) Co-owner
LTXtech.com

[zooguy]

my car eats the for breakfast ... i am in my third since i have had the car is i can tell its slipping ... i used a local shop and i wont be doing that again ... i have learned by now only use well known large companies and dont skimp on the costs

[Bersaglieri]

I used a well known company and got hosed [ProBuilt in Cailifornia]. I researched transmissions, got to know a thing or two, then went with a local guy who knew what he was talking about for another transmission. That transmission has accepted abuse from a diesel truck for years with zero problem. The last one I had done by Jakes Performance in Texas, he is knowledgeable and fair. Problem is you get people with a good marketing crew and a Jr. College understanding of transmissions and they try to make themselves sound like king shit of turd island online. After getting burned the first time I'm more skeptical of all businesses.

[blackbird1084]

I've burnt up, broke, and destroyed several 4l60e's. If my current tranny blows up I'll be buying an flt Trans or switching to a th400.

[gojo83]

i am on my 3rd trans in the truck... i wont say im hard on it but i use it like a truck is supposed to be used... thst is at 152k the last one went in at 149k. we will see how long this one lasts

[Madman337]

Are they local? Maybe take a drive up there? Road trip? Visit family /sights / places or something out that way?

They are out of Florida so no way to get there from here.


10,000 miles of grocery getting and it's blown, that's bull. However 70k and two transmissions is crazy, my pops has 150k on his factory 4l60e in a Z71, and it's still got factory fluids and everything. Towed horses for 30k as well.

Yeah my thought as well since I PAID for a "built" trans just so this wouldnt happen in the first place, I wanted a trans that could take what ever I could throw at it and I could swear that is what I was paying for.

Not sure if Monster is another one of these 'show up, take money, disappear' transmission companies, but I've seen alot of them over the years. Many times it's better to go local or semi local and when you have an issue you don't have to deal with shipping, especially for a stock application.

I dont know but I did read up on them and they did have a good rep, shipping is just way out of line and they have the opportunity to make it right.


I was thinking the same thing...isnt 60k a short life for the orig trans also???? I hope it works out forbu man.....


Larry (Popo8) Co-owner
LTXtech.com

Yes 60k is kinda short but I was asking more from it then it was built to do but it held up and didnt let go till the week after we came back from camping and it happened less than a block from home.
Camping for us is like taking enough supplies to last us for a good month or more because that is how the wife like to roll so it was a lot of weight and towing on top of that too.

my car eats the for breakfast ... i am in my third since i have had the car is i can tell its slipping ... i used a local shop and i wont be doing that again ... i have learned by now only use well known large companies and dont skimp on the costs

Yeah I thought I was not skimping afterall I paid $2,033.00 for a trans I had to put in and it was in a vehicle that has a catback and an airfilter so its pushing like 310 in the HP department and this should have filled the bill just fine.

I used a well known company and got hosed [ProBuilt in Cailifornia]. I researched transmissions, got to know a thing or two, then went with a local guy who knew what he was talking about for another transmission. That transmission has accepted abuse from a diesel truck for years with zero problem. The last one I had done by Jakes Performance in Texas, he is knowledgeable and fair. Problem is you get people with a good marketing crew and a Jr. College understanding of transmissions and they try to make themselves sound like king shit of turd island online. After getting burned the first time I'm more skeptical of all businesses.

I am hoping that this is an isolated issue and they will step up because if they dont I have no problem trashing thme everywhere I can includint FB, the BBB ect ect as well as warning my friends about them so keep your fingers crossed.

[LT1RUNNER]

I had problems like this with my last 2 trannies. Took them to local shops in my area though. I checked the bbb cause I didn't know where else to check at the time. I still have my 4l60 e in my storage. I really want to learn how to rebuild them myself. Good luck an hope everything works out with you.

[Madman337]

Well they got back to me today and will not budge on the shipping and here is what I wrote and their reply.


2nd email.
I replied yesterday to this message and it was early enough that I should have gotten an answer back but did not.
I do not think that I should have to pay for the shipping cost to cover what is clearly a defective transmission because it lasted less than 10000 miles in a completely factory stock vehicle that was not raced or mistreated in any way.
This is your chance to make it right and take care of a customer who paid for a defective product.



Their reply.


Mike

I apologize, we were away for the Christmas Holiday. Under the warranty, the customer covers shipping and we will send a brand new transmission and torque converter, no questions asked.

We have found this warranty to be the fairest to our customers. Other companies will only cover manufacturer's defects and no shipping. We do not finger point and will send you a brand new unit. Each transmission is installed and test driven on the highway before it is shipped. I understand you only have 9000 miles on the truck, however, you have had the transmission for over a year. If the unit was defective it would not have left the building. The $450 is the discounted rate my freight company offers. We do not require you to use our freight company if you can find a cheaper rate.
We want you on the road and happy with the transmission. There is no fine print in our warranty, it is plainnly stated.

[Bersaglieri]

I've shipped a 4L80e for $130 each way, paying $260 would be reasonable for a new trans, however, I doubt they're going to budge and pay for any shipping what so ever. Just don't burn that bridge too early and be stuck having to start over with nothing.

[Madman337]

I've shipped a 4L80e for $130 each way, paying $260 would be reasonable for a new trans, however, I doubt they're going to budge and pay for any shipping what so ever. Just don't burn that bridge too early and be stuck having to start over with nothing.

Here is what I wrote to them this morning.

I understand that I have had the transmission for a year and I also understand that you test them but what I do not understand is why it failed in a vehicle that is used to go to the grocery store and not the race track or off road ect.
I was told that this transmission will live behind an engine making 500 horsepower and mine is around 310 or so and it lasted 50,000+ miles less than the factory stock trans did.
I bought in to what I was told by the sales rep and paid for what I was told to be a much better transmission then the factory piece and so that is either not the case or it is defective, you choose which one it is.
I also do not understand why it is $450.00 for shipping both ways when I shipped my core to you it was only $125.00 so double that and its still $200.00 less than what your telling me.
You can believe me when I say that I am not the only one here who is waiting to see if you guys take care of me (the customer) or not because after spending 2 grand on a part that did NOT live anywhere near up to par I am not feeling like I have been taken care of here.
I could have spent $1,850.00 for a GM reman and if I had a problem with it they would have changed it out for free under the same 3 year warranty you have.
I spent more money on your unit because it was supposed to be better.
I will be plain here and say once again that after having this unit fail that I do not think I should have to pay for its return and shipping for yet another unit that may also fail in a very short time.
Please send me another unit and by doing so you take care of me the customer, thank you.

[HAND HERPES]

Tell them you want your money back and your gonna get a GM one if they won't take care of the customer. If they don't budge, if you paid with a credit card, call them up and tell your received a faulty transmission and dispute it to get your money back. Tell Monster if they want their junk back they need to arrange it.

[Madman337]

Tell them you want your money back and your gonna get a GM one if they won't take care of the customer. If they don't budge, if you paid with a credit card, call them up and tell your received a faulty transmission and dispute it to get your money back. Tell Monster if they want their junk back they need to arrange it.

I am considering doing just that and I am also going to make sure that everybody that reads their FB page ect knows about it too.

[95ImpySS]

A friend of mine had some trouble with Monster. Went through 2 4l60e's. Turns out it was the connector on his truck causing it to burn up clutches. Being in Fl it was easy to deal with, shipping was reasonable.

I purchased a tranny from NY. Cost about $280 to ship. When I went to ship the EMPTY trans crate back to the seller, the price jumped to over $350. FWIW I used Yellow freight lines. IIRC its a division of RoadWay.

Good luck. I am convinced that no one can build a 4l60e to last except GM.

[Madman337]

A friend of mine had some trouble with Monster. Went through 2 4l60e's. Turns out it was the connector on his truck causing it to burn up clutches. Being in Fl it was easy to deal with, shipping was reasonable.

I purchased a tranny from NY. Cost about $280 to ship. When I went to ship the EMPTY trans crate back to the seller, the price jumped to over $350. FWIW I used Yellow freight lines. IIRC its a division of RoadWay.

Good luck. I am convinced that no one can build a 4l60e to last except GM.


Yeah I am thinking the same thing too about GM.
I requested a complete parts used list and all I got was this.
Here is what I wrote to them and then their reply.

Please provide me with a complete list of all of the parts used in the rebuilding process of my transmission as I was told that there were many upgraded parts such as "the beast sunshell" ect.
I am curious to know why this thing failed so easy with nothing other than being driven to the grocery store and 10 miles to work so I am considering haveing it taken apart to find out what was used inside of it and why it failed, thank you.
Micheal Frazier.



Michael

Here is what is inside the unit. If someone opens the case that voids any warranty you have
PRECISION MASTER OVERHAUL KIT
√ NEW ELECTRONICS INCLUDE
√ SUPERIOR HIGH PERFORMANCE REPROGRAMMING SHIFT KIT
√ SUPER PUMP
√ DIRECT/REVERSE INPUT DRUM
√ TURBINE INPUT CLUTCH HOUSING
√ MODIFIED SUNSHELL DRIVE GEAR TO INCREASE REAR PLANETARY LUBRICATION
√ MODIFIED INPUT SUN GEAR TO INCREASE FORWARD PLANETARY LUBRICATION
√ UPDATED/MODIFIED ACCUMULATORS
√ RAYBESTOS PRO SERIES BAND
√ HEAVY DUTY SUNSHELL
√ RECALIBRATED VALVEBODY
√ RECALIBRATED VALVE PLATE FOR SHIFT FIRMNESS
√ NEW HIGH FLOW FILTER
√ NEW LOW/REVERSE HEAVY DUTY SPRAG
√ NEW 29 ELEMENT HEAVY DUTY FORWARD INPUT SPRAG
√ NEW HIGH PERFORMANCE ALUMINUM SERVO

This is just the stuff from their online ad and NOT the actual build list that from before listed the "Beast" sunshell and some other parts.
I asked them for the build list because I have read some bad stuff about them now about how they use junk inside the trans builds and now they say that if it gets opened up it will void the warranty.
This is sounding more like they put crap parts inside my trans and dont want anybody to find out.

[95ImpySS]

Hymm. Look on the side of your trans. Should be a fancy servo

Should look fancy like this: http://image.gmhightechperformance.com/f/18101433/0905gmhtp_36_z+rebuilt_4l60e_transmission+with_cen tury_stage_3_kit.jpg

or this:
http://carphotos.cardomain.com/ride_images/3/2260/3481/30649240074_large.jpg

Not stock like this: http://www.transmissionpartsdistributioninc.com/media/00/a20791d13461c24f8d9716_m.jpg


Just about everything else needs to be seen from the inside :/

[Madman337]

Yeah I will look at it, trans overhauls ect have never been my forte but its not rocket science and I should have done the overhaul myself but the stock one had broken hard parts in it and they can be pricey enough to warrant a whole reman instead.

[Madman337]

I know it has been awhile since I updated this but long story short I sent back the trans and got a replacement, flushed the trans cooler like your supposed to do, cleared any and all codes (there were none) and put the trans in, used full synthetic fluid and test drove it.
The new replacement has a shift "flare" from 2nd to 3rd meaning that it revs up while shifting but does not slip after it is in 3rd gear and it did this the very first time I drove it.
Checked for codes and there are none so I called them and they said "drop the pan and check to see if the valve body bolts are tight" and they are.
Called them again and they said "clear the adaptive learns" and even tho I knew it would not work I did it anyway and of course it did nothing for the truck.
Called them twice today and actually got through to the warranty department and I finally said "would you like to know whats wrong?"
The nice lady said "um yeah I guess' and I said "I think that there is an accumulator leaking fluid past it causing the band to apply too slowly" <---- trans experts Like Frank please chime in because I am not an expert in this area but I think I am on to something and so now I have to wait and see what they want me to do next, any imput from my friends would be very helpful because I swear if I have to pull this damed thing out again I am installing a giant blankty blank zipper under it.
I would like for them to simply give me my money back so I can get one built that will last longer than the length of my driveway!

[Bersaglieri]

Having dealt with a lot of transmission companies in various aftermarket areas, brands, and types I have learned one thing. VERY few get it right. I've been screwed by a few, lied to by others, and done right by 2-3. Honestly when I got the "new" monster back I would have flipped it for what I could and went somewhere else. I don't buy into internet hype like I used to, now I use local people as much as I can, a place with a structure to visit, a guy to look eye to eye with, and an actually company to sue if it all goes wrong. Educate yourself as much as you can, even having an ATSG manual to reference will help and it's worth $20-30 to know what your pressures should be, what parts go where, common issues, etc. More advice, don't lend out your ATSG manual, a member from here stole mine years ago.

[SSlowBoat]

Cahall , help this dude out....please

[CPT]

OK. There's quite a bit to address here. First, your 2-3 flare is most likely due to an assembly error in the 3-4 clutches. The 2-3 accumulator is in the back of the servo. They're not known for having issues. The servo release check ball in the case could be leaking, a teflon seal on the input shaft could be bad, the pump stator bushings could be worn, the stator could be bad, the pump could have a crossleak or worn boost valve. There's an outside chance that it's a valve body issue that's causing a timing problem. The servo may not be releasing quick enough on the 2-3 shift. This could be caused by a damaged teflon ring or missing return spring. Next, Monster transmissions survives on big advertising, NOT the quality of their work. I get alot of their stuff through my shop, and I can assure you that their stuff is less than be desired. People get caught up in their marketing. You paid way too much for the build you got. It's the same parts list we use in our $750 build. Shipping from me, in Delaware to Seattle Washington is $175 via UPS Freight. Most online transmission suppliers won't cover shipping costs for warranty work.
What was your original warranty? Did it state anything about shipping? A transmission should certainly last more than 10,000 miles. Was the converter replaced when the transmission was? Are you certain of proper cooling? A proper flowing cooler should flow 1 quart in 20 seconds. Was the lock up functioning correctly? Obviously the 3-4 clutch is the most common failure area in the 4L60E. From what I've personally seen from Monster, they're still setting up their 3-4s wrong.

[Madman337]

OK. There's quite a bit to address here. First, your 2-3 flare is most likely due to an assembly error in the 3-4 clutches. The 2-3 accumulator is in the back of the servo. They're not known for having issues. The servo release check ball in the case could be leaking, a teflon seal on the input shaft could be bad, the pump stator bushings could be worn, the stator could be bad, the pump could have a crossleak or worn boost valve. There's an outside chance that it's a valve body issue that's causing a timing problem. The servo may not be releasing quick enough on the 2-3 shift. This could be caused by a damaged teflon ring or missing return spring. Next, Monster transmissions survives on big advertising, NOT the quality of their work. I get alot of their stuff through my shop, and I can assure you that their stuff is less than be desired. People get caught up in their marketing. You paid way too much for the build you got. It's the same parts list we use in our $750 build. Shipping from me, in Delaware to Seattle Washington is $175 via UPS Freight. Most online transmission suppliers won't cover shipping costs for warranty work.
What was your original warranty? Did it state anything about shipping? A transmission should certainly last more than 10,000 miles. Was the converter replaced when the transmission was? Are you certain of proper cooling? A proper flowing cooler should flow 1 quart in 20 seconds. Was the lock up functioning correctly? Obviously the 3-4 clutch is the most common failure area in the 4L60E. From what I've personally seen from Monster, they're still setting up their 3-4s wrong.

The original warranty stated that they do not cover shipping and I knew that going in but honestly I never figured it would fail so quickly so I didnt worry about it at the time
I called them 2 times today and finally said "look this is the very last call I make till somebody calls me back"
I got a call back finally and they want me to sign something else which I will NOT do and then they will ship me a shift solenoid and if does not fix it then I pay to ship it back and also pay $495.00 for their bench job to fix it.
I said " this unit didnt even make it out of the driveway before it let go and I dont think I should have to pay for anything" and they said "the unit was tested in a vehicle before it was shipped and if it was broken then it wouldnt have left the factory"
So if the unit goes back here is what the cost to date would be.
Original price of trans $2033.00 + $110.00 for Dexron 6 full synthetic Valvoline trans fluid + $450.00 to ship it back for repair + $110.00 for refill after repair + another $450.00 to ship it back yet again + another $495.00 for benchjob repair + $110.00 for refill again after getting it back for a total of....... wait for it.................................wait for it $3758.00!!!! or $162.00 less than if I spent $1850.00 each for 2 GM remans and fluid fills for both of them.
I did buy the converter from them and flushed the cooler properly before instal each time like your supposed to do.
I flat refuse to do this anymore and I requested a build sheet on it again today and was told they cant give me one because they use proprietary parts in it and so I asked if they could supply me with a redacted list that did not show that stuff but only the parts like the Beast sun shell and Alto clutches, kevelar bands ect because I think that if I tear this thing down I am going to find garbage in it and not these items and that makes them guilty of fraud but they agreed to send me the list so we will see.

[CPT]

Proprietary parts?...LOL They use common rebuild parts. BTW, Alto clutches and Kevlar band are NOT good parts. They're merely "buzz words" that people with very little 4L60E knowledge use. Your issue isn't going to be shift solenoid related, as both solenoids go "OFF" for the 2-3 shift. Stop wasting your money on synthetic fluid. Regular Dexron III / Mercon is a better choice for the 4L60E.
Unfortunately, they're not bound to do any more than what they are doing. I know it sucks and it's certainly not right. Many places will try to help in order to salvage their reputation, but Monster is so large they don't care about their reputation from one customer. The answer? Spread the word!
Here's my best suggestion. Since they're not going to help you with the warranty anymore, tell them this. "Since you refuse to help me any further and I have nothing else to lose at this point, I'm going to have an independent shop disassemble the faulty transmission you just sent me." " I will videotape this disassembly." If it is proven that my current issue was caused by negligence on your part, I will report you to the BBB, and post the video on YouTube and every social media site I can find." "The title of the video will be Monster transmission junk." "This way anyone who does a search for Monster Transmission will find this information...
With all that being said... As long as your trans isn't full of junk parts, I'll rebuild it for you for the same $495 that Monster wants. I usually charge $750 for a stock build, but you've sunk enough money in this thing. I want to help you out.

Frank

[Madman337]

Proprietary parts?...LOL They use common rebuild parts. BTW, Alto clutches and Kevlar band are NOT good parts. They're merely "buzz words" that people with very little 4L60E knowledge use. Your issue isn't going to be shift solenoid related, as both solenoids go "OFF" for the 2-3 shift. Stop wasting your money on synthetic fluid. Regular Dexron III / Mercon is a better choice for the 4L60E.
Unfortunately, they're not bound to do any more than what they are doing. I know it sucks and it's certainly not right. Many places will try to help in order to salvage their reputation, but Monster is so large they don't care about their reputation from one customer. The answer? Spread the word!
Here's my best suggestion. Since they're not going to help you with the warranty anymore, tell them this. "Since you refuse to help me any further and I have nothing else to lose at this point, I'm going to have an independent shop disassemble the faulty transmission you just sent me." " I will videotape this disassembly." If it is proven that my current issue was caused by negligence on your part, I will report you to the BBB, and post the video on YouTube and every social media site I can find." "The title of the video will be Monster transmission junk." "This way anyone who does a search for Monster Transmission will find this information...
With all that being said... As long as your trans isn't full of junk parts, I'll rebuild it for you for the same $495 that Monster wants. I usually charge $750 for a stock build, but you've sunk enough money in this thing. I want to help you out.

Frank

Frank your awesome!
I just wanted a trans that would take everything I could throw at it and live so I could put it in and close the hood and not have to deal with it again for a very long time so thats why I ordered what I did.
What kind of build should I look for to get to that level?
I would like a shift like the old B+M stage 2 shift kit in a turbo 350 and parts that will last atleast 100k, I dont think thats asking too much and thats what I thought I was paying for.
I also told them that my friends here would be waiting to see how they treat me on this and that seemed to bother the lady I talked to so Monday I will know more.

[CPT]

One of our 'Stock" builds is more than capable of doing what you need it to do. We have these builds in vehicles that get worked very hard. Trucks used for towing and plowing.

Frank

[Madman337]

Well yesterday I told them that I am not down to spend another grand in shipping and repair for a doa trans and they said " well thats what you agreed to when you bought the transmission from us" and I said that it is not reasonable to expect me to shell out 2 times the cost for a transmission just to get one that works. I finally told them that I will accept either my money back or ship me another transmission or I will start the complaint process and then see you in court. They were supposed to call me today and as of yet nothing and I believe they are closed now so I guess I will see what they say.

[Madman337]

One of our 'Stock" builds is more than capable of doing what you need it to do. We have these builds in vehicles that get worked very hard. Trucks used for towing and plowing.

Frank

I told my wife about what you had to say and she said "well get your money back and send it to Frank" LOL

[CPT]

I told my wife about what you had to say and she said "well get your money back and send it to Frank" LOL


LOL... Just let me know how I can help.

Frank

[SSlowBoat]

Frank you are the man!

[Madman337]

Well they wanted me to increase my trans line pressure and after talking to Frank Cahall I am not going to do it, they even sent me instructions on how to go about it and here is what I sent back to them.

I test drove the truck today and it now has a delayed shift and it will not shift out of first gear unless I let out of the throttle and thats even at part throttle. The truck will actually shift back in to first if the speed is low enough and so I contacted a very well respected transmission builder and he said that raising the line pressure is a band-aid fix at best and will not correct the underlying problem.
I still have not done the line pressure adjustment and I am not going to now after talking to him. I have a defective product for the second time and I am not going to make any more repairs or adjustments ect to it.
I am formally requesting a refund of the money I spent because I have zero faith in Monster transmissions products and after dealing with a defective out of the box transmission since October I am not going to wait until the warranty period expires and I will not accept a band-aid fix to get me out of my warranty period.
I am out of pocket for $2,033 for the trans, $$110.00 for the first fluid fill then $ 450.00 shipping back the first trans and another $110.00 for the second fluid fill for a total of $ 2703.00 and if I were to ship it back again for $450.00 and pay the bench fee of $495.00 then my total plus the final fluid fill would be $ 3758.00 or almost double the price of just the first transmission and this does not seem fair or reasonable to me or anybody else I have talked to.
This is my last attempt to come to an agreement so we can part company without bad feelings so now the decision is yours and I await your reply, thank you and have a good day.
Michael Frazier



--------------------------------------------
On Wed, 1/22/14, Aimee, Client Care, MonsterTrans.com (http://MonsterTrans.com) <aimee@monstertrans.com (https://us-mg6.mail.yahoo.com/compose?to=aimee@monstertrans.com)> wrote:

Subject: EPC adjustment instructions
To: mfrazier67@yahoo.com (https://us-mg6.mail.yahoo.com/compose?to=mfrazier67@yahoo.com)
Date: Wednesday, January 22, 2014, 1:05 PM

















1.
drop
pan

2.
drop 1-2 accumulator
housing

3.
EPC solenoid will be
silver

4.
take a Torx 15 and
turn screw in ¼
turn on end of EPC

5.
this will raise main
line pressure a
about 50-100 lbs




Aimee
Diestro

Client
Care Specialist

Monster
Transmission
& Performance

Tel:
800-708-0087
ext.4495

Fax:
877-275-1615

Email: aimee@monstertrans.com (https://us-mg6.mail.yahoo.com/compose?to=aimee@monstertrans.com)


Web: www.monstertrans.com (http://www.monstertrans.com)





“We
Build More
Than Transmissions, We Build
Relationships!”

[CPT]

We'll get you straightened out, Mike. Keep me posted on what their reply is.

Frank

[Madman337]

We'll get you straightened out, Mike. Keep me posted on what their reply is.

Frank

Yes sir and thank you.

[Madman337]

Here is the latest and oh did I mention NEVER EVER BUY FROM MONSTER TRANSMISSION ?
I sent this today and I filed complaints with the Department of consumer affairs for Florida as well as with the BBB so hopefully that gets their attention.

I waited for some kind of reply - phone call or something that says that you are taking me seriously and got absolutely nothing at all.
I requested a refund so we could part company without hard feelings but it seems that Monster is not interested and would rather just ignore the guy who gave you $2,000.00
I can see now that I have no other choice but to take this to the next level in order to get the issue resolved.
I have been posting this up in our forum and letting the members there know just how much my hard earned money and time really mean to Monster transmission and also that I gave you people one last chance to take care of this
I bought your product after seeing it on Power block Tv and if there is a way for me to warn others about this place through there I will do so as well as any other place I can.
I have been taken really good by this place but I am not going to just roll over and take it, I am not going to just go away.
You will be hearing a lot from me real soon.
Michael Frazier

[CPT]

Just let me know when you're ready to send it to me. We'll take care of you. Unfortunately, you're running into the same results many others have had with Monster. As long as they can buy big advertisement, they don't care about customer service.

Frank

[Madman337]

Just let me know when you're ready to send it to me. We'll take care of you. Unfortunately, you're running into the same results many others have had with Monster. As long as they can buy big advertisement, they don't care about customer service.

Frank


Oh I will and their BBB rating is a B- and I hope this takes it down to a C and after reading their complaints they blame a lot of the problems on improper installs but they cant blame that crap on me LOL

[Madman337]

The fuel pump went out last night on the Camaro and I drove the truck to work (no choice) today and even tho it no longer has 2nd gear I limped it 23 miles from here to work. Came back tonight and now it has no OD and 1st gear started making a crunching noise and its lost reverse completely. I cant wait to see what they try to get me to do to it next to "fix" the problems.....................

[Chris]

Oh I will and their BBB rating is a B- and I hope this takes it down to a C and after reading their complaints they blame a lot of the problems on improper installs but they cant blame that crap on me LOL

The BBB is a joke, as long as you continue to pay them your rating stays up. Theres major chiefs that refuse to join with Michelin star restaurants that have F's with the BBB

[SSlowBoat]

The fuel pump went out last night on the Camaro and I drove the truck to work (no choice) today and even tho it no longer has 2nd gear I limped it 23 miles from here to work. Came back tonight and now it has no OD and 1st gear started making a crunching noise and its lost reverse completely. I cant wait to see what they try to get me to do to it next to "fix" the problems.....................



just send it to frank already

[CPT]

You have 2-4 band and rear planetary failure.

Frank

[harner]

I hate to see people with issues like this after spending big bucks, but I love to see Frank chime in with his experience and knowledge. CPT fixes broken trannies that big name companies like Monster, Performabuilt, etc have built. I saw the collection with my own eyes when I picked up my Pro Race 60e last year. Just suck it up and do business with Frank and never look back.

[SSlowBoat]

We our bringing our 4l60e from our 03 z71 silverado to frank in a few weeks. Im getting ready for it to completely fail before i can lol

[harner]

We our bringing our 4l60e from our 03 z71 silverado to frank in a few weeks. Im getting ready for it to completely fail before i can lol

The 70e in my TBSS will be getting Frank's treatment along with a new stall if I decide to hang onto it. His professionalism and work is top notch.

[CPT]

Thanks for the support guys. I try to do my best to give my customers the best product and service. It's not all about just doing something and collecting money for it. I take a great deal of pride in making my customers happy. My goal for CPT has always been to give the customer the same service, value and product that I like to receive when I have somebody (or someplace) do something for me. I've seen too much stuff come from dishonest shops. I'm just a "little guy". I don't have a huge advertising budget nor do I have a huge shop. I'd rather put the money a customer pays me into their transmission. That's the reason we can build a 9 second 4L60E for far less than others. Yes, there are way too many dishonest transmission shops out there. I've filled in for a builder at a local Cottman for a week. I know what kind of work they wanted me to put out. I know builders who have worked at Aamco that don't even know how a transmission operates. There lies the problem with the "big name" shops. Many times, the builders are only half trained and there's no quality control. Yes, I could build off our reputation and make CPT bigger, but I can't justify it. More overhead would mean raising prices, but it would also mean less quality control. For the most part, CPT is just me and my cousin. I have my hands in every transmission that goes out of here. Sure, we've had our problems. That's going to happen anytime you work with anything mechanical. The one thing I will say is that CPT has never had a problem because we've used inferior parts or we tried to shortcut anything. If there is ever a problem, you have to handle it correctly. It's not always about following the warranty to the letter. I've repaired transmissions that have been far out of warranty. Many of those have been traced back to other issues that we didn't even have any control over. The thing I'm the most proud of is that I have many friends in the car community that originally came to me as customers.

Frank

[Madman337]

Thanks for the support guys. I try to do my best to give my customers the best product and service. It's not all about just doing something and collecting money for it. I take a great deal of pride in making my customers happy. My goal for CPT has always been to give the customer the same service, value and product that I like to receive when I have somebody (or someplace) do something for me. I've seen too much stuff come from dishonest shops. I'm just a "little guy". I don't have a huge advertising budget nor do I have a huge shop. I'd rather put the money a customer pays me into their transmission. That's the reason we can build a 9 second 4L60E for far less than others. Yes, there are way too many dishonest transmission shops out there. I've filled in for a builder at a local Cottman for a week. I know what kind of work they wanted me to put out. I know builders who have worked at Aamco that don't even know how a transmission operates. There lies the problem with the "big name" shops. Many times, the builders are only half trained and there's no quality control. Yes, I could build off our reputation and make CPT bigger, but I can't justify it. More overhead would mean raising prices, but it would also mean less quality control. For the most part, CPT is just me and my cousin. I have my hands in every transmission that goes out of here. Sure, we've had our problems. That's going to happen anytime you work with anything mechanical. The one thing I will say is that CPT has never had a problem because we've used inferior parts or we tried to shortcut anything. If there is ever a problem, you have to handle it correctly. It's not always about following the warranty to the letter. I've repaired transmissions that have been far out of warranty. Many of those have been traced back to other issues that we didn't even have any control over. The thing I'm the most proud of is that I have many friends in the car community that originally came to me as customers.

Frank

I know that in any repair business you will have failures even when you do everything right and I accept that, my problem is that for what I got was far below what they sold me and here it is a full day for them to come back from the weekend and reply to me even if it is just go F yourself after seeing my last email. I do not make much as far as pay goes these days and that alone pisses me off but besides that I dont really have the money to just suck it up and send it off, maybe others do and if so thats great but right now I am not in a position to do that and if they just refund my money back then the trans will go to see Frank and then I can finally be done with it because I do have faith in his work and his ethics of business. I did do the trap door fuel pump thing on the Camaro tonight and she is running again but even my wife is tired of hearing about how her truck still dont run and I can say that if they were in town here to see me in person this shit would be handled yesterday. My whole point of posting this was to let everybody know how this craphole company deals with people so nobody else in the know here gets taken like I have and if I were a member here before the truck needed a trans then it would have never gone to monster it would have gone to see Frank and I would not have to deal with subpar junk. Its kinda looking like this is going to be a protracted fight and I may or may not get my money back so I have started saving the money to just have Frank fix it and deal with them afterwards. I will update you all as this goes forwards.

[CPT]

I know that in any repair business you will have failures even when you do everything right and I accept that, my problem is that for what I got was far below what they sold me and here it is a full day for them to come back from the weekend and reply to me even if it is just go F yourself after seeing my last email. I do not make much as far as pay goes these days and that alone pisses me off but besides that I dont really have the money to just suck it up and send it off, maybe others do and if so thats great but right now I am not in a position to do that and if they just refund my money back then the trans will go to see Frank and then I can finally be done with it because I do have faith in his work and his ethics of business. I did do the trap door fuel pump thing on the Camaro tonight and she is running again but even my wife is tired of hearing about how her truck still dont run and I can say that if they were in town here to see me in person this shit would be handled yesterday. My whole point of posting this was to let everybody know how this craphole company deals with people so nobody else in the know here gets taken like I have and if I were a member here before the truck needed a trans then it would have never gone to monster it would have gone to see Frank and I would not have to deal with subpar junk. Its kinda looking like this is going to be a protracted fight and I may or may not get my money back so I have started saving the money to just have Frank fix it and deal with them afterwards. I will update you all as this goes forwards.

Michael,
Just get the trans to me. Like I told you in the PM, I'm not going to charge you to fix it. It's not always about the money. Sometimes it's more important to just help someone who's been ripped off.

Frank

[dawdaw]

That's a pretty stand up thing to do Cahall..:claps:

[SSlowBoat]

Frank is a stand up dude. More then my trans builder, hes a friend as well

[popo8]

madman.. glad the car is running again...

LTXtech.com is my drug.

[popo8]

Frank.. thats such an awesome offer!

LTXtech.com is my drug.

[Madman337]

Michael,
Just get the trans to me. Like I told you in the PM, I'm not going to charge you to fix it. It's not always about the money. Sometimes it's more important to just help someone who's been ripped off.

Frank

You are awesome sir but I have to pay for it for my own sake and it truly wonderful for you to offer to do this for someone you have never even met before. Tax time is coming and then I should be able to ship it off and I even have the trans jack ready to go to get it out as well as a crate to ship it to you.

[Madman337]

madman.. glad the car is running again...

LTXtech.com is my drug.

Thank you sir and am I ever glad its up and running again too.

[CPT]

As a side note to this. I recently received 2 seperate phone calls in a 3 day period about other Monster failures. The first was in a stock 1500 Silverado. The customer told me that the 4L60E he got never worked correctly from day 1, but Monster refused to do anything about it. Finally, after a year, it has lost 3rd and 4th completely. The second was from a guy who has had 3 of their 4L60Es in his '96 Impala. NONE HAVE MADE IT MORE THAN A FEW MILES! Now, Monster won't do anything for him either.

Frank

[JCzNova]

It's really a shame to see the car TV shows on the weekend promoting them just because they pay them too.

Sent from my S4 Mini

[SSlowBoat]

idn man, this CPT trans is working great in our 1500 silverado

[Madman337]

As a side note to this. I recently received 2 seperate phone calls in a 3 day period about other Monster failures. The first was in a stock 1500 Silverado. The customer told me that the 4L60E he got never worked correctly from day 1, but Monster refused to do anything about it. Finally, after a year, it has lost 3rd and 4th completely. The second was from a guy who has had 3 of their 4L60Es in his '96 Impala. NONE HAVE MADE IT MORE THAN A FEW MILES! Now, Monster won't do anything for him either.

Frank

I got replys back from the Florida department of consumer affairs as well as the BBB and thet both have a response from monster saying in effect that they have tried to help me and that they are STILL willing to fix my trans under warranty when they know that it will cost them over $1000.00 to do it. I would like to know why it is that they had me trying to do valve body bolts and solenoid replacements if the already know what has failed?
I did an online response to the BBB one but have to do a written one to the Consumer affairs place next but the response to them both from monster was exactly the same canned answer because I looked at them both. I even read when they say I am "posting" about this online trying to make them look bad...... well selling crap makes them look bad in my book and if I can tell as many people as I can then so be it. I am not going to let this go with them and even thought about having a notary come out to my home and seal the trans and then ship it off to be taken down by Frank on a camera so the crap they tried to stick me with can be shown to the world but I dont know if Frank wants to get involved yet as I have not asked yet and this is just an idea at this point. Any ideas are welcome.

[Sahara54]

Get Frank to wear a mask and speak through a voice modifier app...lol. Kinda like watching Gangland...I'm only half joking.

[CPT]

The only thing I'm going to say is, Monster has a much bigger budget than I do. The only way I could do that is through anonymity. Monster is going to hand themselves. They're selling junk and then not covering it.

Frank

[CPT]

Well, here's an update. We got this trans apart yesterday. First thing I noticed while putting the trans in the vertical position in the fixture was that there was alot of stuff making noise in the pan. That mystery was solved when I pulled the pan and found all the large chunks of metal. Upon complete diasassembly I found that 3 out of the 4 pinion pins in the rear planetary had came loose and were moving around. This caused complete failure of the rear ring gear, planetary, and sun gear. With such a short life span, this was either due to a poorly rebuilt planetary or a cheap aftermarket replacement. The 3-4 clutches were burnt, but that's most likely due to their reuse of the "load release springs", which is a BIG no no. The 3-4 clutch pack was a stock 6 clutch set up with .102" steels and stock clutches. We don't put that junk back in ANYTHING. The 2-4 band was fried and it took the reverse input housing with it. the trans has a stock servo in it as well. None of the steels in the trans were replaced. They simply whiz wheeled the bad steels and re-used them. The boost valve in the pump is a mandatory replacement part on any 4L60E build, yet they never changed it. The only 2 upgrades that were done to the trans were the Borg Warner input sprag and "The Beast" sun shell... All in all, they had a MAXIMUM of $200 in parts in this trans.30180301813018230183301843018530186301873018 8

[96LT1355Z28]

Wow, is all I can say. How do big companies keep getting away with this stuff? Thanks for the update and pics Frank.

[popo8]

Smh...

[Madman337]

Frank you are the man!
I talked to Frank today about my trans and I know I will get a much superior trans back from him when it is all over with.
The good part of this is that I will get what I wanted for my truck from Frank (CPT) its just too bad that he got tasked with cleaning uo Monster's mess when they could have delivered what I PAID for in the first place.
This is fraud in my book and I am going to look in to seeing if it is fraud in the eyes of the law as well and if so they are going to pay for it I will see to it.
Frank offered to fix the trans for free and that says volumes to me but I couldnt let him do it so he offered to sell me the parts at HIS cost and pay for shipping and then asked if I would volunteer to pay his shop guy a hundred bucks for labor which of course I said yes to and all of this because he felt bad for me.
I will never buy any transmission work any place else now even though Franks shop is literally all the way across the country it is very much so worth it to me to ship it off.
I will also send the custom stuff from work to him as well.
This is the caliber of person we have as a sponsor and friend here so I hope everybody reads this so they can know as well.
Thank you again Frank Cahall your awesome.

[SS RRR]

Wow, is all I can say. How do big companies keep getting away with this stuff?
Because those who get screwed do not want to take the chance of spending even more money to try and fight claims only to possibly be screwed again. Everyone feels it's just better to cut their losses and move on. Same thing goes with garages and dealerships. They get away with it because they can.

[popo8]

Look into a report with the AGs office and the BBB for sure.

[Madman337]

Look into a report with the AGs office and the BBB for sure.

They are about to become my newest hobby for sure.

[popo8]

They are about to become my newest hobby for sure.
Excellent... be smart and dont get urself in trouble as well tho.

[Madman337]

Excellent... be smart and dont get urself in trouble as well tho.


Not gonna happen........
They have something coming in the form of "you cant keep ripping people off" is what I am thinking.
I really dont understand why anybody would do this to anybody else.
I simply do not think this way and when I see things like this it baffles me as to why.
Thats what I would like them to answer. WHY?
WHY do this to not only me but other people who placed their trust in you?
I have to deal with the public every day on repair stuff and I go home at night and sleep well over what I have told them and sold to them and I tell them and show them the needed items on their cars.
I tell them the truth just as if they can and DO look it up on the net or ask another shop and when I replace something I use ONLY quality stuff to do it period end of story just like I would if it was my own family trusting me to fix something.
Again I beg the question WHY?
I am at a loss so I will make sure they get whatever is coming to them if it within my power to do so and maybe the next guy wont get taken for an ride like me, I see it as the right thing to do not as revenge ect since I am above that but right is right and wrong is wrong and people need to know.
Any ideas would be helpful since I did file complaints with not only the BBB but also the Florida dept of consumer affairs as well and they both blew me off.
The BBB went so far as to make it look like I was the one being unreasonable!
I do know that Frank will take care of me and I will FINALLY get what I wanted in a trans and all will be good it just sucks that i had to deal with rotten people to get there.

[Madman337]

Because those who get screwed do not want to take the chance of spending even more money to try and fight claims only to possibly be screwed again. Everyone feels it's just better to cut their losses and move on. Same thing goes with garages and dealerships. They get away with it because they can.


This is also the reason why we should stand up and say someting.
Monster could have SO easily handled this differently and taken care of it all if only then had sent me what I paid for in the first place and hired people of quality to build a quality product like the one I thought I bought and paid for.
I work in the repair industry and if there is EVER a problem all you have to do is bring it back and I take care of it no questions asked period!
I am also no fool and will not just cave to those looking for something for nothing but if it is legit then I stand behind my work and the work of my techs 100%
I get comebacks and yes sometimes they are fubars but that is the nature of this job and we handle it because you can do everything right sometimes and it will still come out wrong but that is where superior customer service comes in to play and you get it taken care of.
A company looking to grow should look at it like this and step up but these guys havent done so and their usual "improper install" wont work on me because I have credentials showing that I am a professional tech.
I strongly suggest a different approach in management in their company if they want to go forward and maybe me proving fraud to a court of law they committed fraud just may do it I dunno.
believe if their company was run by somebody like Frank then I would have never gotten a crap product and if I had a problem then they would have taken care of it like they should have.

[CPT]

Unfortunately, we too often put too much faith in the thought that people are honest. It's all about greed. Their bank account overshadows their conscience. It's no big deal to them that a customer spent their hard earned money on junk that they put out the door. The ironic part is, so many people think it's the better option to deal with a huge company rather than a small shop. They don't understand that they're paying for the huge building or all that advertising with the money you're paying. I prefer to stay smaller because it allows me to put the customers money into the work that we're doing for them.
We have a local LS Specialty shop here. When they first started years ago, they had a great reputation and the owner was a decent guy...Then, they grew. They got some national media coverage and things got crazy. They built a huge new shop with painted floors and all the things to impress people. The problem was, they started treating their customers like crap. the owner got an extremely swollen head and money soon reformed his character. Not their reputation sucks and their work is terrible.
I'm not in this game to get rich. I'm cool with just getting by comfortably. I will never be big enough to have a TV commercial. I'll never be big enough to donate transmissions to Powerblock TV for advertisement. It's not about trying to make as much money as you can and screwing everyone in the process. To me, it's more about giving the customer the best product we can. it's about going to a car show or the dragstrip and hanging out with customers that are now our friends as well.

[Madman337]

Tonight I finally got the time and the health (had a very nasty flu bug lately for the last 9 days) to put in my trans I got from Frank at CPT and I have to say that I FINALLY have a transmission in my truck that works not only better than the original but also now I can finally get my wife off my back about fixing her truck! shifts are firm and positive and it is great to be able to drive it again after it being down for so long.
I will now be going after the company who took advantage of me and from what I hear are many others too so the fight is not over just yet. I will let you all know what happens.

[CPT]

Thanks for the update, Mike. I'm glad we were able to help you out.

Frank

[Madman337]

Thanks for the update, Mike. I'm glad we were able to help you out.

Frank


Frank you did help me out in a big way and if we ever get to meet face to face I am pretty sure my wife is gonna kiss you LOL.