NOT happy with Kenwood right now

[Camaro_94]

Mad props to Kenwood. The customer service Rep I spoke with yesterday called me last this afternoon today. They're stepping up. Big Time. Like fixing as if under warranty big time. Kenwood just re-earned my business.

Thats awesome! Glad to hear!

I used to have a Jensen in-dash TV in my old Camaro. It was nothing amazing, but it worked pretty good and I never had a problem with it.

- Mike

[Ponyhntr]

Wow that sucks. They don't have a 1 year warranty? Most companies offer a year protection from any sort of defect or malfunction. Weird.

Yeah I was going to say, no warranty? Thats way too quick man...

Guys, he bought the unit in 2005. I highly doubt many electronics come with 3+ year warranties.

Mad props to Kenwood. The customer service Rep I spoke with yesterday called me last this afternoon today. They're stepping up. Big Time. Like fixing as if under warranty big time. Kenwood just re-earned my business.

Good to hear Sean!

[Fixxer99TA]

True, he dident really use it though from what he said.... So something must be covered... Right?

There must be, since they are taking care of it

[BlownFormula]

Good stuff. Glad to hear Kenwood is stepping up to the plate.

[Fastbird]

Guys, he bought the unit in 2005. I highly doubt many electronics come with 3+ year warranties.

Exactly. My basis for calling was that the car only has an "average" years worth of use on it since the head unit started getting used in mid 06'. I honestly was NOT even asking for a full repair, just some kind of help on Kenwood's part given the catastrophic nature of the failure (50% of value to me is catastrophic) and parts required for repair. It was completely unexpected when the rep said they'd cover it all.

[IronOutlaw]

I like panasonic units but i also dont get the high end stuff.

[Fastbird]

Update: Got this email yesterday after an inquiry:

We have ordered a replacement unit from Kenwood today. Once the order has
been processed the product will be shipped directly to you from Kenwood in
California.

My old unit must have had some SERIOUS non-standard issues for them to do that. Now......The DDx-8017 is a 3+ year old out of produciton model. I'm going to crap a solid gold brick if a DNx-8210 shows up on the doorstep (comparable model as the 8017 was an Excelon and the 8120 is the current top dawg Excelon).

[96lt1m6]

nice.
good to hear they are gonna take care of it,that's customer service!

[Fastbird]

Called Kenwood today as no stereo has shown up. They said replacement unit is on backorder. I asked how's that possible, and was told

"You're not getting a DDx-8017 because it's a 05 model. We're replacing it with a current year Model, the DDX812."



But....it's backordered for a couple more weeks. So I'm thinking of calling them up and asking if it's possible for me to pay some extra and upgrade to a DNX-8210 (internal Nav instead of add on with the 812), and how much it would be.

[TCGiRL220]

sweet! good to hear